Last updated: February 2026
We collect information you provide when you contact us, request a demo, or use the Hawfinch platform. This includes your name, email address, company name, and any lead data you process through our system.
We use your information to provide and improve the Hawfinch platform, respond to your enquiries, send service-related communications, and ensure the security of our infrastructure. We do not sell your personal data to third parties.
Every Hawfinch customer gets dedicated infrastructure. Your data is stored on isolated servers and databases that are not shared with any other customer. Data is encrypted at rest and in transit using industry-standard encryption protocols.
We retain your data for the duration of your service agreement. Upon termination, we provide a data export period before securely deleting all data from our systems, including backups, within 90 days.
We may use third-party services for analytics, payment processing, and communication. These providers are carefully vetted and bound by data processing agreements. We only share the minimum data necessary for them to perform their services.
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. You may also have the right to restrict or object to certain processing. To exercise these rights, please contact us.
Our website uses essential cookies to ensure basic functionality. We may use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, regular security audits, and dedicated infrastructure isolation. Our current security status is available on our Status Page.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The date at the top of this page indicates when the policy was last revised.
For any privacy-related questions or requests, please contact us.
